Return Policy

At Kimberly Jewelers, every piece and service is handled with care, intention, and personal attention. Because many of our offerings involve custom work, detailed services, or curated selections, our return policy reflects the nature of our craftsmanship.

Custom Jewelry

• All custom jewelry designs, including redesigned or repurposed pieces, are final sale

• Custom work is created specifically for you and cannot be returned or exchanged

Jewelry Repairs

• Repair services are non-refundable once work has begun

• If you have questions or concerns about a repair, we encourage you to contact us so we can address them promptly

Appraisals

• Appraisal services are non-refundable

• Appraisals are based on time, expertise, documentation, and research already completed

Jewelry Sales

• Returns or exchanges on jewelry purchases may be considered on a case-by-case basis for store credit

• Items must be in original condition and accompanied by proof of purchase

• Certain items, including estate pieces, antique jewelry, and special orders, may be final sale

Our Commitment

We believe every experience should feel personal and thoughtful. If you have questions about a purchase or service, we encourage you to speak with us directly.
Our goal is always clarity, fairness, and your confidence in every decision.